Your team can learn a new way to keep and grow customer revenue - in just 2 hours.
I teach B2B customer-facing professionals to have more strategic, authentic customer conversations using the Radically Authentic Discovery Method™.
YOUR PROBLEM
Your customers don’t or won’t engage. So you don’t understand their real world problems, priorities, and perceptions. The result? Surprise churn and slow or no revenue growth.
You ask boring questions.
You’re not listening.
You only talk about the product.
HOW I HELP
I train customer-facing professionals how to have more strategic, revealing conversations with customers and prospects using The Radically Authentic Discovery Method™ (RAD). I deliver this framework to teams in a simple process:
We’ll meet to clarify your team's goals and challenges.
I’ll facilitate a 2-hour Deep-Dive RAD Workshop for your team.
I’ll lead a series of Follow Up Coaching Sessions to ensure adoption.
What other revenue leaders are saying about RAD Training
“I’m getting more deeper, meaningful, and insightful conversations with my clients."
- Colin Spence, Customer Success Leader & Top 25 Customer Success Watchlist EMEA
Bob London
In working with hundreds of B2B companies, I've witnessed first-hand their problems with disengaged customers that churn or don't grow.
From over 2,700 customer discovery conversations, I’ve learned a lot about how to uncover what's most important to B2B customers. And from these lessons, I created a method that allows you to bridge the gap between your offerings and the customers’ true needs, ensuring lasting loyalty and satisfaction.