how to ELEVATE CUSTOMER CONVOs
I teach customer success, sales and account management teams how to have more strategic customer and prospect conversations that drive transparency, insights, retention and revenue.
My approach, Radically Authentic Discovery (RAD), is based on over 2,600 discovery conversations, and is proven to get customers to open up about what's important TO THEM.
GIVE YOUR TEAM THE TOOLS TO rise up from the day-to-day so they can add value
Are your CS, Sales or Account Management team's customer conversations really about the customer or prospect? Do these calls reveal unvarnished, real-world truths that help your company learn and grow? Or are they just check-the-box "feature-fests," narrowly focused on your product with little or no value to the customer?
RADICALLY AUTHENTIC DISCOVERY is the foundation for boosting CUSTOMER ACQUISITION & RETENTION
"Listening to customers" has become a cliche. Everyone thinks they listen. But to listen well, we have to get customers and prospects to open up more. That's where Radically Authentic Discovery (RAD) comes in. RAD is based on nearly 2,600 customer discovery conversations I've conducted with B2B decision-makers and features two unique components:
GET BETTER INSIGHTS, DEEPER RELATIONSHIPS & RAPID resuls
"the best I've attended in a long, long time."
"I participate in a lot of webinars and roundtables, and this was the best one I've attended in a long, long time. So many customer conversation approaches are focused on the 'interviewing' company and stilted. I find Bob's method to be a gentler, more genuine way of having a conversation that will be enjoyable to all participants. A mandatory listen for my entire team."
- Chief Customer Officer, PE-Backed SaaS Company
WHAT ABOUT BOB?