Your Problem

​Your customers are disengaged. So you don’t understand their real world problems, priorities, & perceptions. The result? Surprise churn and slow or no revenue growth.
You ask boring cliché questions.
You're not listening.
You only talk about the product.

How I help
I train customer-facing professionals how to have more strategic, revealing conversations with customers and prospects using The Radically Authentic Discovery Method™ (RAD). I deliver this framework to teams in a simple process:
We’ll meet to clarify your team's goals and challenges.
 I will facilitate a 2-hour Deep-Dive RAD Workshop for your team.

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I will lead a series of 1-Hour Follow Up Coaching Sessions to ensure effective implementation.

WHAT MY CLIENTS SAY

“I’m getting more deeper, meaningful, and insightful conversations with my clients." 
- Colin Spence, Customer Success Leader & Top 25 Customer Success Watchlist EMEA
In working with hundreds of B2B companies, I've witnessed first-hand their problems with disengaged customers that churn or don't grow.
From over 2700 customer discovery conversations, I’ve learned a lot about how to uncover what's most important to B2B customers. And from these lessons, I created a method that allows you to bridge the gap between your offerings and the customers’ true needs, ensuring lasting loyalty and satisfaction.

BOB LONDON, Chief Listening Officer
Feel free to reach me at bob@chieflisteningofficers.com.