Bob London - Radically Authentic Discovery - Training for Customer Success, Account Management & Sales
Learn to keep and grow customer revenue in just 2 hours.
I teach B2B customer-facing professionals to have more strategic, revealing customer conversations using the Radically Authentic Discovery Method™​.
Book A Clarity Call
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Your Problem

​Your customers are disengaged. So you don’t understand their real world problems, priorities, & perceptions. The result? Surprise churn and slow or no revenue growth.
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You ask boring cliché questions.
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You're not listening.
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You only talk about the product.

How I help

I train customer-facing professionals how to have more strategic, revealing conversations with customers and prospects using The Radically Authentic Discovery Method™ (RAD). I deliver this framework to teams in a simple process:
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We’ll meet to clarify your team's goals and challenges.
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 I will facilitate a 2-hour Deep-Dive RAD Workshop for your team.

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I will lead a series of 1-Hour Follow Up Coaching Sessions to ensure effective implementation.

WHAT MY CLIENTS SAY

“I’m getting more deeper, meaningful, and insightful conversations with my clients." 
- Colin Spence, Customer Success Leader & Top 25 Customer Success Watchlist EMEA
In working with hundreds of B2B companies, I've witnessed first-hand their problems with disengaged customers that churn or don't grow.

From over 2700 customer discovery conversations, I’ve learned a lot about how to uncover what's most important to B2B customers. And from these lessons, I created a method that allows you to bridge the gap between your offerings and the customers’ true needs, ensuring lasting loyalty and satisfaction.
Book A Clarity Call
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BOB LONDON, Chief Listening Officer

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Feel free to reach me at bob@chieflisteningofficers.com.
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