Fascinating anecdote to share from my convo with a customer success team yesterday.
One of the CSM's scheduled an in-person meeting with a customer. But a fire alarm caused an evacuation of the building, so the CSM changed the meeting to lunch at a nearby restaurant.
And guess what: Because there was no PPT (the CSM felt it wouldn't be appropriate to open her laptop at the table), the conversation became more of a...well, an actual conversation.
Much of the typical vendor/customer formality and rigidity fell away in favor of an "unscripted" (her word), open-ended and very insightful exchange.
Try ditching PPT once in a while. As one of the other team members said yesterday, "Why am I spending 3 hours on a PPT for a 45 minute call?"