"86% of people think their listening skills are above average."
I know it's first thing on a Monday, but hopefully your math radar just went off.
Kudos to listening guru Oscar Trimboli for that stat which reveals a significant lack of self-awareness and understanding of so many folks - including me!
Amazing things will happen when you "mute yourself," especially when talking to customers and prospects.
Start conversations with a quiet mind.
Don't rush to solve or sell.
Go where THEY want the conversation to go.
Don't judge or defend.
Generally speaking, just...
Here's a link to Oscar Trimboli's wonderful podcast: https://oscartrimboli.libsyn.com/the-four-villains-of-listening