This is inspired by a really interesting observation by a customer success manager yesterday during our weekly team check in call.
His said he looks forward to these meetings because it is a welcome departure from his regular routine. He appreciates the opportunity to take a step back once a week “to think and reflect a bit.”
To think about
- how things are going.
- how we engage in customer conversations.
- what we can do differently to reach desired outcomes.
It reminded me of the question coaches often ask business owners and entrepreneurs, “Are you working in your business or on your business?“
In it = The regular routine, the daily grind.
On it = Taking a step back to be curious and reflect.
So I’ll end this post where it started: “Are you working in your job or on it?”
Have a great Friday and to my US friends, hope you enjoy the long holiday weekend.