Finally got to meet Diana Dejesus!

Hard to believe that it's been nearly 2 years since I got a big taste of how generous the customer success world is.

After I did two podcast interviews with Jay Nathan and Jeff Breunsbach of Gain Grow Retain (which was in and of itself a somewhat generous act since I was a nobody in CS at the time), someone I did not know, Diana De Jesus, wrote two articles summarizing my interview. Here's one.

And I liked her summaries better than my interviews!

She clearly and concisely highlighted points that were relevant to HER and HER AUDIENCE - something I wasn't able to do at the time.

Fast forward to last evening, when I finally had the privilege to speak live with Diana, 1:1. And she blew me away again with her insights.

So thank you, Diana, for providing significant emotional tailwind to my customer journey. Looking forward to our next chat for sure.

And give her a follow on LinkedIn or at her web site.