And two more resources:

• Quiz: www.mindtools.com/pages/article/listening-quiz.htm​
• Exercise: www.goodlisteningskills.org/active-listening-games-exercises-activities

You can read this content here:

https://www.strategiccustomerconvos.com/blog/some-sales-people-get-nervous-when-csms-ask-disruptive-questions

16 disruptive questions. 12 tips for "listening between the lines." All on one page.

Strategic conversations are different than regular prospect and customer calls. So they need to be positioned accordingly. The document below helps you understand who to target and how to ask for the meeting.