Personalized Workshop Plus 18 Hours of Implementation Support
This customized workshop covers topics including:
- How to have conversations with other contacts in the organization.
- The disruptive questions that yield candid responses.
- The right way to frame conversations, ask questions, and follow up.
- Tips on “listening between the lines” to maximize insights.
In this workshop, Bob London will:
- Facilitate a discovery call with the CS leader on team priorities and ways to tune the workshop accordingly.
- Record a phone interview with one of your customers for demonstration purposes.
- Lead a 2-hour interactive online workshop, covering the topics above, with exercises, role plays and problem solving.
- Provide a PDF workbook to help CSMs have more insightful customer conversations.
- Provide up to 18 hours of expert, follow up guidance and analysis, including 1:1 CSM feedback, to ensure your "customer listening" efforts are on track.