Personalized Workshop Plus 3 Hours of Implementation Support

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$5,000.00
$4,000.00
$4,000.00
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Description

This customized workshop covers topics including:

  • How to have conversations with other contacts in the organization.
  • The disruptive questions that yield candid responses.
  • The right way to frame conversations, ask questions, and follow up.
  • Tips on “listening between the lines” to maximize insights.


In this workshop, Bob London will:


  • Facilitate a discovery call with the CS leader on team priorities and ways to tune the workshop accordingly.
  • ​Record a phone interview with one of your customers for demonstration purposes.
  • Lead a 2-hour interactive online workshop, covering the topics above, with exercises, role plays and problem solving.
  • Provide a PDF workbook to help CSMs have more insightful customer conversations.
  • Provide up to 3 hours of expert, follow up guidance and analysis, including 1:1 CSM feedback, to ensure your "customer listening" efforts are on track.​