give me 55 minutes, and i'll give your entire team the antidote to qbr fatigue
Your customers aren't engaging. Because your team spends too much time talking AT them with slide after slide ABOUT YOUR PRODUCT. Instead they should ask better questions and just STFU (Silence Til you Fully Understand).

 That's where The UBR comes in.

The UBR is a more strategic, open-ended discovery conversation that gets customers to open up like never before about their real-world challenges and priorities. So you can align the value of your solution with what's most important TO THEM.

Check out my exclusive UBR training program below that gives your team all the skills, insights and resources to drive transparency, insights and revenue based on your customer's new real-world priorities.
Bob London created The UBR training based on 2,700+ customer discovery conversations.

HERE'S WHAT REVENUE LEADERS ARE SAYING

The UBr program is absolutely stuffed with exclusive insights, tools, templates and other resources:
UBR Training Class
​
- Virtual, 55-minute immersion session
- Introduce Radically Authentic Discovery techniques & tools
- For unlimited team members (during January 2023 only)
- Recorded for your future use
+
14-Page Team Toolkit
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- UBR cheat sheet
- UBR action plan template, "fast start" tips & FAQs
- 16 disruptive questions & 12 deep listening techniques
- Email & talk track templates
- Recording of UBR presentation
+
9-Page Leader Toolkit

- UBR program checklist / guide
- Pre- and post-session email templates to update your team
- Tips to ensure and track adoption plus measure results
- Unlimited email and text check-in's with Bob London for 30 days
THE ENTIRE UBR PROGRAM - FOR AN UNLIMITED NUMBER OF YOUR TEAM MEMBERS - IS ONLY... 
Oops...that's the retail price! Due to constricting budgets, I've reduced the price to just:
​
$1,999
For an unlimited number of your team members.


next step:
to get started, all you have to do is pick a time below

Can't use a credit card? No problem.
​For $2,499.00, you can book here, and I'll send you the SOW and invoice. 

what MORE customer-facing leaders have to say

What about bob (london)?

I teach customer success, account management and sales teams how to have more strategic, revealing customer conversations that drive transparency, insights and revenue.

​Over the course of conducting more than 2,700 customer discovery conversations with B2B decision-makers, I developed a series of bold, disruptive questions and deep listening techniques - called Radically Authentic Discovery - that get customers and prospects to open up about what’s important TO THEM.

I was named a 2022 Top 25 Customer Success Influencer by SuccessCoaching and am also an Entrepreneur in Residence at the University of Maryland’s Dingman Center for Entrepreneurship; a board member of Mindshare, one of the country’s leading organizations for tech CEOs and founders; and an active member of Gain Grow Retain, a leading customer success community. My clients have been honored more than 30 times on Inc. Magazine's list of 5000 Fastest-Growing Private US companies.

I'm a regular and passionate writer and speaker on the topic of listening to customers, and his work and writing have been featured in the Wall Street Journal, The Washington Post, Forbes, the Miami Herald, USA Today, Inc. Magazine and The Washington Business Journal.